Head of Program Management / Program Office

ABOUT UMMEED

Ummeed Child Development Center (www.ummeed.org) was founded in 2001 by Dr. Vibha Krishnamurthy, a developmental pediatrician, an Ashoka Fellow, and resource person to government and international organizations such as the World Health Organization (WHO). Ummeed’s vision is to help children with and at risk of developmental disabilities reach their full potential and be included in society.

Over the last 23 years, Ummeed has provided direct services to 15,000+ children and families, trained over 8500 unique professionals (community workers, as well as doctors, therapists, and teachers) across India, and indirectly influenced the lives of over 0.45 million children and families with or at risk of developmental disabilities. Besides direct clinical services, and training and capacity building, Ummeed’s two other verticals of work have included research (to generate evidence of our work) and awareness building (to sensitize people to the cause and shift attitudes).

As Ummeed looks to the future, its goal is to build on this past work to bring about strategic shifts in three key ecosystems – Healthcare, Schools and Communities – towards creating a more inclusive society for children with, and at risk, of developmental disabilities in India. This will include programs such as direct services, strategic partnerships with other organizations in the space including, with government systems and universities, and other pathways for strategic influence.

ABOUT THE ROLE OF HEAD OF PROGRAM MANAGEMENT

The Head of Program Management will be responsible for building and leading an organization-wide program management function across a diverse range of programs. They will be responsible for ensuring that program operations align with the organization's strategic goals while driving innovation, operational efficiency, and high-quality delivery. They will work closely with leaders in the organization and partner with peers to design and implement long-term strategies that support program growth and sustainability, aligned with Ummeed’s culture, values, and vision.

We are looking for a committed professional with 12 to 20 years of experience in program or project management, with a proven track record of building program management capabilities and leading a project office in a non-profit or similar environment.

Some base expectations from this role:

• Build and lead a program management function to deliver a diverse set of programs across direct healthcare services, capacity building for community workers, and inclusion in school systems.
• Drive a cohesive strategy and execution plan of program management, service delivery operations, monitoring and evaluation, program-facing technology, and project office, under the hood of the Program Office function.
• Implement and lead continuous quality improvement in programs and service areas, focusing on delivery processes and operational rigor.
• Promote regular and ongoing opportunities for all staff to give feedback on program operations.
• Work with the fundraising team to monitor resource mobilization activities that ensure the sustainability of programs.
• Stay informed about industry trends and best practices to ensure the organization remains at the forefront of program excellence.
• Develop and implement evaluation frameworks to measure the effectiveness and impact of programs, use data and feedback to continuously improve program design, delivery, and outcomes.

This is a full-time position (40 hours per week) based in Mumbai. Salary will be commensurate with the role, qualifications, and experience.

REPORTING TO

• Chief Operating Officer (COO)

WHY UMMEED?

Ummeed is unique in the social sector, not just because of the influence it has been able to create, but also because of its work culture and ethos, that includes:

• A challenging but flexible work environment that offers opportunities for growth and creating impact at scale
• A leadership that invests in its people, giving them the freedom to explore, innovate, learn, while responsibly delivering on committed outcomes
• A strong culture of respecting diversity, being inclusive and committed to serving children with disabilities and their families
• An opportunity to work in collaboration with a diverse group of highly passionate, motivated and talented individuals

Ummeed is an equal opportunity employer and is committed to diverse representation in its workforce. We welcome people of all genders, orientations, ethnicities, religions, and social backgrounds. We especially encourage persons with disabilities and parents of children with disabilities to apply.